How do I trace the supply chain of my garment?
Each t-shirt features a unique QR code printed on the outside. By scanning the QR code, you can access the entire supply chain information verified by blockchain technology. This allows you to see the journey of your garment, from dirt to shirt.
What is FibreTrace® Verified and how does it ensure transparency in your supply chain?
FibreTrace® Verified is our technology partner that plays a vital role in achieving full traceability within our supply chain. By embedding a unique DNA marker directly into the fiber of our garments, we ensure that each step in the supply chain is accurately recorded. At every stage, from ginning to sewing, this DNA marker is scanned, allowing us to create a comprehensive and verifiable record of the garment's journey. When you scan the QR code on our garments, you'll have access to this traceability information, enabling transparency and accountability throughout the entire process.
Where are your t-shirts manufactured?
Our t-shirts are proudly manufactured in the USA, specifically in Los Angeles, CA. By producing locally, we reduce the carbon footprint associated with transportation and support local economies.
How do you use blockchain technology?
Blockchain technology is an integral part of our traceability process facilitated by FibreTrace® Verified. When the unique DNA marker embedded in the fiber is scanned at each step of the supply chain, the corresponding data is securely recorded on a blockchain.
A blockchain is a decentralized and immutable digital ledger that records transactions or events across multiple computers or nodes. Each recorded data point, such as the garment's production, transportation, and distribution, forms a block in the chain. These blocks are linked together chronologically, creating an unchangeable and transparent record of the garment's journey.
What are your T-shirts made of?
Our t-shirts are made from E*GEC by EcoLife, a CO2 neutral blend of Good Earth Cotton® and GRS-certified recycled cotton. Good Earth Cotton® is a climate-positive cotton grown using regenerative farming techniques, while recycled cotton helps us move towards a circular model of manufacturing.
How do you ensure ethical labor practices in your supply chain?
We prioritize ethical labor practices and accountability. Through blockchain technology provided by FibreTrace® Verified, we accurately record every step in the supply chain, ensuring transparency and accountability. Our manufacturing partners comply with all state, federal, and local labor regulations. For more information on garment workers in the USA, you can visit the Garment Worker Center website.
Do you have any certifications validating your sustainability claims?
Yes, Good Earth Cotton® is certified Carbon Friendly, and the carbon data for cotton is available on the Good Earth Cotton® website. The yarn we use, E*GEC by Eco Life, is CO2 neutral, and our recycled component is GRS certified.
Do you offer inclusive sizing?
Yes. Depending on the style, our t-shirts are available in sizes ranging from XS to XXL.
How do I decide what size to buy?
Each product comes with a handy size guide so you can find your perfect fit. Take a peek at the measurements and compare them to your own.
If you're aiming for a fit that resembles our fabulous model, we recommend selecting the size that aligns closely with your chest measurement. It's like finding your fashion soulmate!
If you're all about that easy-breezy vibe, we suggest picking a size larger than your actual measurement. Embrace the comfort and let your Fision apparel flow with effortless style.
Remember, finding the right size is all about your personal preferences and how you want to rock your sustainable fashion. Don't hesitate to consult the size guide and reach out to us if you have any questions. We're here to make sure you feel amazing in your Fision attire!
Do you offer gender-inclusive styles?
We believe in embracing individuality and personal style. While we do offer Men's, Women's, and Gender-Inclusive styles as general categories, we encourage you to choose the style you love, regardless of how we categorize it. It's all about finding the perfect fit and expressing your unique style.
Fashion knows no boundaries, and we're here to celebrate your individuality. Whether you identify with a specific category or prefer to mix and match, The Fision has something for everyone.
Can I leave a review and show off my awesome t-shirt?
Absolutely! We love seeing how people are rocking their t-shirts. You can leave a review by clicking the "write a review" button on the product page or by responding to the review request email we send. And hey, photos and videos are highly encouraged! Your reviews and visuals not only help us improve and provide better products and experiences, but they also inspire others in our vibrant community.
Orders & Shipping
Can I change my address after placing my order?
Modifying or canceling an order is possible so long as your order hasn't entered the packaging or shipment phases. Our top priority is to get you your T-shirt quickly. Once an order is placed, we begin the process immediately. If you need to make a change, please reach out to our customer service team at email@example.com and we will do our best to accommodate you.
Why am I being charged sales tax?
Sales tax is calculated based on shipping address and will not be charged for orders shipping to states in which no sales tax is due. Items shipped to destinations in the following states and US territories may be subject to tax:
Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Puerto Rico, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming.
When will my order arrive?
Orders are processed within 2-4 business days and shipped via standard ground shipping. Depending on your location and the shipping carrier used, your order should arrive within 7-10 business days. You will receive an email with the tracking information as soon as it's available.
What is your returns and exchanges policy?
We want you to be satisfied with your purchase. If you need to make a return or exchange, you have 30 days from the date of purchase to do so. Items must be unused and in the same condition as when you received them. We cover the shipping costs, and there are no restocking fees. To initiate a return or exchange, visit our return portal, and follow the instructions provided.
What if my order arrived damaged or is not correct?
If your order arrives damaged or is incorrect, please contact us at firstname.lastname@example.org.
My package never arrived! What do I do?
Check your tracking information, if says it has been delivered reach out directly to the shipping courier. In the case of a lost or stolen package, it is the responsibility of the courier and they will be able to help you.
What is The Fision?
The Fision is a sustainable apparel brand that offers fully traceable and environmentally friendly t-shirts. Our products are made with a blend of Good Earth Cotton®, climate-positive cotton grown using regenerative farming techniques and recycled cotton. We prioritize transparency and accountability in our supply chain through blockchain technology.
I want to make a difference with my purchase. Does The Fision give back to the environment?
You're a rockstar for wanting to make a positive impact! We donate 1% of every retail sale to a related cause, and we even offer codes in our emails for a whopping 10% donation of the sale to an amazing environmental organization.
What types of apparel do you offer?
We currently offer t-shirts in solid colors and graphic designs. Our focus is on providing high-quality, sustainable options that promote transparency, traceable and ethical manufacturing practices.
Do you have a physical store?
No, we operate solely online. However, if you're interested in becoming a wholesale partner or distributor, please visit our wholesale webpage for more information.
Can I make a custom t-shirt for my business or organization?
Yes! It will come fully traceable with its own unique QR code where you can add amazing custom content! Please visit our custom printing page to learn more.
Can I carry The Fision Tees in my store?
Yes! Please visit our wholesale page to learn more.